Reference

Your Data Before the Lobby Opens

Live Football Odds, Genie Three Wishes and Rocket Crash account activity sits behind one Privacy Policy, so you know what data we collect when you open your account…

DANA wallet dataOVO contact matchingGoPay transfer recordsQRIS scan logs
jp 188 Your Data Before the Lobby Opens
CONTACT ROUTES

Privacy Help Through Real Channels

A privacy question gets a dedicated route, not a generic lobby reply. Our live chat team is available 09:00-01:00 WIB, and privacy cases that need account…

Live chat privacy desk Open the Help bubble after logging in and choose Privacy Policy.
Account ticket For correction or deletion requests, send a ticket from Account > Help > Privacy…
Wallet record check If your question involves DANA, OVO, GoPay or QRIS, include the payment time and…
DATA PRACTICE

How We Handle Your Account Data

Privacy is part of the way we run account access, wallet checks and game-session records. We separate profile data from payment references, limit staff access by role and keep support replies inside…

Account details

When you open an account, we collect your mobile number, username, password status and OTP confirmation result. Those fields help us recognize your login and protect wallet actions from being attached to the wrong profile.

Payment references

DANA, OVO, GoPay and QRIS records are stored as payment references, time stamps and matching status. We do not need your full wallet app content, and we do not ask for wallet passwords.

Device sessions

We record browser type, IP region and session activity when you enter the lobby or wallet page. On Android Chrome, open Settings > Site settings > Cookies if you want to adjust cookie behavior.

Game activity

Activity from Live Football Odds, Super Bingo or Royal Fishing can create session records tied to your account. We use those records for balance reconciliation, dispute checks and account security follow-up.

Retention checks

We keep account and payment records only for operational, security and legal needs. When a record is no longer required, we remove it or detach it from direct account identifiers where practical.

Change requests

You can ask us to correct profile details, explain stored wallet records or close an account-data request through Account > Help > Privacy Request. We verify ownership before changing anything personal.

Privacy Policy Questions Before Joining

These questions cover the privacy details you are likely to check before opening an account or adding a wallet. We answer in plain terms: what we collect, why we collect it, how payment records are handled and what steps you can take if something looks wrong in your account data.

It covers account details, login sessions, wallet references, support messages and game-session records. For example, DANA or QRIS activity is linked to your username so we can confirm balances and handle disputes.

Your mobile number and OTP status help us confirm that the account opener controls the contact point. We use that check before wallet pages appear and before sensitive account changes are accepted.

No. We store payment references, matching status, transaction time and the wallet name needed for verification. We never ask for your wallet app password, PIN or private app access.

Yes. Go to Account > Help > Privacy Request and tell us which detail is wrong. We verify account ownership first, then update the record or explain why it must stay unchanged.

Cookies help remember your session, region setting and login safety signals. On Android Chrome, use Settings > Site settings > Cookies to change browser behavior before you return to your account.

Support messages are limited to staff who need them to answer your case, trace payments or protect account access. Privacy tickets stay connected to your logged-in account rather than public chat threads.

We keep records for operational checks, fraud prevention, balance reconciliation and legal needs. When direct account identifiers are no longer needed, we remove them or separate them from the stored record where practical.